Terms of Service

1. Introduction, Agreement Overview, and Document Hierarchy

Welcome to Ridgekeep. These Terms of Service (“Terms”) govern your access to and use of the Ridgekeep website located at ridgekeep.com (the “Website”), as well as any services, software, tools, or platforms provided by Ridgekeep LLC (“Ridgekeep,” “we,” “us,” or “our”). These Terms apply to all users of the Website, including visitors, prospects, and paying clients.

These Terms function as the base-level legal framework governing all access to the Website and all use of the Services. They operate as an addendum to and are incorporated into any Master Services Agreement (“MSA”) executed between Ridgekeep and a client. In the event of any direct conflict between these Terms and a fully executed MSA, the MSA controls with respect to the specific matter in conflict. In all areas where the MSA is silent, ambiguous, or incomplete, these Terms apply as the governing fallback and catch-all framework. The document hierarchy is as follows, in descending order of priority: (1) MSA; (2) Service Order attached to the MSA; (3) these Terms of Service.

Your continued use of the Website or services following any modification to these Terms constitutes your acceptance of the updated Terms. We reserve the right to update these Terms at any time, at our sole discretion. Changes are effective upon posting to the Website.

2. Definitions

The following defined terms apply throughout these Terms:

• “Agreement” means these Terms of Service, together with any executed MSA and Service Order between Ridgekeep and the Client.
• “AI Dispatcher” or “Inbound Dispatcher” means the AI-powered voice agent deployed by Ridgekeep to receive and handle inbound telephone calls on behalf of the Client.
• “Outbound Agent”means any AI-powered voice agent deployed by Ridgekeep to initiate outbound telephone calls on behalf of the Client, whether to the Client’s existing customer database or for outreach to prospective contacts.
• “Client” means any business entity or individual who has entered into an MSA with Ridgekeep to receive the Services.
• “CRM”means any third-party customer relationship management, field service management (FSM), or dispatch software designated by the Client to receive data from Ridgekeep’s AI services.
• “Dispatcher Minute” means each full or partial 60-second interval during which an Inbound Dispatcher or Outbound Agent is actively handling a call, measured from call answer or call initiation to call termination.
• “End Customer”means any third-party individual who is the subject of a call handled or initiated by Ridgekeep’s AI services.
• “Included Minutes”means the monthly allocation of Dispatcher Minutes provided under the Client’s applicable Service Order.
• “MSA” means the Master Services Agreement separately executed between Ridgekeep and the Client, which governs the full scope of the commercial relationship.
• “Overage Minutes”means Dispatcher Minutes consumed in a billing month in excess of the Client’s Included Minutes.
• “Performance Guarantee” has the meaning set out in Section 9 of these Terms.
• “Service Order” means a written order or statement of work executed under and subject to the MSA, specifying the commercial terms for a particular engagement, including pricing, minute allocations, and go-live date.
• “Services” means all AI voice dispatch, outbound calling, integration, and related services provided by Ridgekeep, as further described in Section 4.
• “User” means any individual who accesses or uses the Website.
• “Verified Booked Job” has the meaning set out in Section 9.2.
• “Website” means ridgekeep.com and all associated subdomains and pages.

3. Eligibility, Age Requirement, and Geographic Restrictions

3.1 Eligibility and Age Requirement

The Website and Services are intended solely for business owners, operators, and authorized representatives of HVAC businesses who are at least 18 years of age. The Website is not directed at, and is not intended for use by, any person under the age of 18. By accessing the Website or entering into an Agreement, you represent and warrant that you are at least 18 years old, have the legal authority to bind the business entity you represent, and that your use complies with all applicable laws. Ridgekeep does not knowingly collect personal information from anyone under the age of 18. If we become aware that a person under 18 has submitted personal information, we will delete it promptly.

3.2 Geographic Restrictions — California

Ridgekeep does not currently offer or provide Services to businesses located in, or operating primarily within, the State of California. Businesses operating primarily in California acknowledge they are not eligible for Services. Ridgekeep reserves the right to update this restriction at any time. Users and prospective clients in California are advised that the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) may afford additional rights regarding personal information. Please refer to our Privacy Policy for further details.

3.3 Canadian Clients

Ridgekeep accepts clients from Canada. Canadian clients acknowledge they are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial equivalents. Canadian clients are responsible for ensuring their use of the Services, including any outbound calling activity, complies with Canada’s Anti-Spam Legislation (CASL), the National Do Not Call List (DNCL) Rules, and all other applicable Canadian federal and provincial laws.

3.4 International Use

The Website is operated from the United States. Users accessing the Website from outside the US or Canada do so at their own risk and are responsible for compliance with local laws. Export of Ridgekeep’s technology or Services in violation of US export control laws or to any US-sanctioned jurisdiction is prohibited. By using the Services, the Client represents that neither it nor any of its principals are located in, or nationals of, any jurisdiction subject to US trade sanctions, and that the Services will not be used in violation of US export control laws.

4. Description of Services

4.1 Inbound AI Dispatch Services

Ridgekeep’s core offering is an AI-powered inbound voice dispatch solution that answers inbound telephone calls in the Client’s business name, qualifies callers, handles service inquiries, collects End Customer information, and books appointments into the Client’s designated CRM or dispatch software.

4.2 Outbound AI Voice Services

Ridgekeep also offers optional outbound AI voice agent services (“Outbound Services”), which may be enabled separately under a Service Order. Outbound Services may be used for purposes including, but not limited to, appointment reminders, follow-up calls to existing customers, re-engagement campaigns against the Client’s existing database, and, where expressly enabled and agreed in the Service Order, outbound prospecting or cold outreach.

Outbound Services are subject to additional setup fees, monthly fees, and per-minute rates that may differ from those applicable to inbound services, as specified in the applicable Service Order. Outbound Services carry significantly heightened legal obligations under applicable telecommunications, telemarketing, and consumer protection laws. The Client’s decision to enable Outbound Services constitutes the Client’s representation that it has independently confirmed the legality of its intended use in all jurisdictions where outbound calls will be placed. Ridgekeep’s role is limited to providing the technology platform. All legal compliance obligations for outbound calling activity rest exclusively with the Client. See Section 5 for complete client compliance obligations.

4.3 Integration Capabilities

Ridgekeep supports integration with a range of third-party CRM, FSM, and dispatch platforms, including custom integrations via API connections and webhooks. Available integrations may change at any time as third-party platforms update or deprecate their APIs. Ridgekeep does not warrant the ongoing availability of any specific integration. Clients requiring specific integrations should confirm availability in writing prior to executing a Service Order.

4.4 Service Availability

Ridgekeep will use commercially reasonable efforts to maintain 24/7 availability of its AI voice services. However, Ridgekeep does not guarantee uninterrupted or error-free operation. Any uptime figures referenced in Ridgekeep’s marketing materials are performance targets, not contractual guarantees. Services may be disrupted by maintenance, upgrades, third-party provider outages, or circumstances outside Ridgekeep’s control. See Section 6 for third-party dependency terms.

4.5 Changes to Services

Ridgekeep reserves the right to modify, enhance, limit, or discontinue any aspect of the Services at any time, including features, integrations, and supported platforms. Ridgekeep will provide reasonable notice to active clients of material changes. Continued use after such notice constitutes acceptance.

5. Client Compliance Obligations — Inbound and Outbound

5.1 General Compliance Responsibility

Ridgekeep is a technology provider. Ridgekeep does not provide legal advice and makes no representation that the Services are appropriate for use in any particular jurisdiction or for any particular use case. The Client is solely and exclusively responsible for confirming that its use of the Services — including both inbound and outbound AI voice activity — complies with all applicable federal, state, provincial, and local laws in every jurisdiction in which the Client operates or places calls. Ridgekeep’s provision of the Services does not constitute legal authorization for any particular use, and Ridgekeep’s technology cannot and does not assess the legality of the Client’s calling practices.

5.2 Inbound Call Compliance

With respect to inbound AI Dispatcher services, the Client is responsible for compliance with all applicable call recording consent laws. In jurisdictions requiring two-party or all-party consent (including but not limited to Florida, Illinois, Michigan, Montana, New Hampshire, Oregon, Pennsylvania, and Washington), the Client must ensure appropriate disclosure is provided to End Customers. The Client acknowledges and approves Ridgekeep’s standard AI Dispatcher greeting, which includes a recording disclosure, and accepts responsibility for all recording-related compliance in its operating jurisdiction.

5.3 Outbound Call Compliance

With respect to Outbound Services, the Client bears sole and exclusive legal responsibility and liability for all aspects of outbound calling compliance, including without limitation:

• Compliance with the Telephone Consumer Protection Act (TCPA), including restrictions on autodialed calls, prerecorded messages, and calls to numbers on the National Do Not Call Registry;
• Compliance with applicable state telemarketing registration, licensing, and do-not-call laws;
• Compliance with Canada’s CRTC National Do Not Call List (DNCL) Rules and applicable provincial telemarketing laws for any calls placed into Canada;
• Maintenance of accurate, current, and scrubbed call lists, including regular DNC Registry scrubbing at the legally required frequency;
• Obtaining and documenting any required prior express written consent before placing outbound calls, including AI-generated or prerecorded calls;
• Compliance with any applicable regulations regarding the identification of AI-generated calls or the disclosure of automated dialing;
• Compliance with time-of-day calling restrictions under applicable law; and
• Compliance with any industry-specific regulations applicable to the Client’s business or the nature of the outbound campaign.

Ridgekeep expressly disclaims all liability for any fines, penalties, class action claims, regulatory enforcement actions, or other legal consequences arising from the Client’s outbound calling activity. The Client agrees to indemnify, defend, and hold harmless Ridgekeep and its related parties from any claim arising from the Client’s outbound calling practices. This indemnification obligation is in addition to, and not in lieu of, the general indemnification in Section 18.

5.4 Acknowledgment of Risk

By enabling Outbound Services under a Service Order, the Client represents that: (a) it has consulted with qualified legal counsel regarding its intended outbound use case and jurisdiction; (b) it has confirmed that its intended outbound calling activity is lawful in all relevant jurisdictions; and (c) it accepts full legal and financial exposure for all outbound calling activity conducted through the Ridgekeep platform.

6. Third-Party Technology Dependencies

6.1 Dependency Acknowledgment

Ridgekeep’s Services are built on and delivered through a stack of third-party technology providers and platforms. The Client acknowledges that the availability, performance, and functionality of the Services are dependent in part on third parties outside of Ridgekeep’s control. These dependencies include, without limitation:

• Large language model (LLM) providers supplying the AI reasoning and conversational capabilities of the voice agents;
• Speech-to-text (STT) and text-to-speech (TTS) processing providers;
• Telephony infrastructure providers, including voice-over-IP (VoIP) carriers and call routing platforms;
• Automation and workflow platforms used to process call outcomes and trigger downstream actions;
• Webhook, API, and integration middleware platforms;
• The Client’s own CRM, FSM, or dispatch software and its associated APIs; and
• Any other third-party platform integrated into the Services at the Client’s request.

6.2 No Liability for Third-Party Failures

Ridgekeep is not liable for any service disruption, data loss, performance degradation, or failure of any kind caused by a third-party provider, including but not limited to: API outages or rate limiting, model deprecations or capability changes, telephony carrier failures, CRM or FSM platform downtime, or webhook and integration errors originating on the client-side or at a third-party platform. Such events do not constitute a breach by Ridgekeep.

6.3 Technology Provider Changes

Ridgekeep reserves the right to change, substitute, or discontinue the use of any underlying third-party technology provider at any time, without notice, provided that any such change does not materially degrade the core functionality of the Services. Where a provider change causes a temporary disruption or requires reconfiguration, Ridgekeep will use commercially reasonable efforts to minimize the impact on active clients.

6.4 Client-Side Integration Responsibility

Where the Services integrate with the Client’s own CRM, FSM, dispatch software, or other platforms, the Client is solely responsible for maintaining those platforms, ensuring their APIs are available and functional, and promptly notifying Ridgekeep of any changes to their platform credentials, API versions, or integration configurations. Disruptions to the Services caused by changes to or failures of the Client’s own platforms are not Ridgekeep’s responsibility and do not affect the Performance Guarantee.

6.5 Performance Guarantee and Third-Party Events

Service disruptions caused by third-party provider failures, the Client’s own platform failures, or force majeure events will pause — not forfeit — the Performance Guarantee Measurement Window for the duration of the qualifying disruption. Ridgekeep will document the disruption period and add the corresponding days to the end of the Measurement Window on a day-for-day basis.

7. Fees, Payment Terms, and Billing

7.1 Fee Structure — Inbound Services

Inbound AI Dispatcher services are subject to a one-time inbound setup fee and a recurring monthly subscription fee, each as specified in the applicable Service Order. All fees are exclusive of applicable taxes unless otherwise stated.

7.2 Fee Structure — Outbound Services

Outbound AI voice services, where enabled, are subject to a separate one-time outbound setup fee and a separate recurring monthly fee, each as specified in the applicable Service Order. Outbound setup fees, monthly fees, and per-minute rates may differ from inbound rates and are determined independently based on the scope and nature of the outbound engagement.

7.3 Included Minutes Allocation

Each Service Order specifies a monthly allocation of Dispatcher Minutes applicable to the services covered by that Order (“Included Minutes”). Inbound and outbound Included Minutes allocations are tracked and billed separately. Unused Included Minutes do not roll over to subsequent billing cycles and have no cash or credit value.

7.4 Overage Billing

Dispatcher Minutes consumed in excess of the applicable Included Minutes allocation in a billing month are billed as Overage Minutes at the per-minute overage rate specified in the applicable Service Order. Inbound and outbound overage rates are set independently and may differ. Overage charges are calculated at the end of each billing cycle and invoiced in addition to the applicable monthly fee. Ridgekeep will use commercially reasonable efforts to notify Clients approaching their Included Minutes threshold but is not obligated to do so and bears no liability for failure to provide such notice.

7.5 Per-Minute Rate Adjustments

Per-minute Overage Rates for both inbound and outbound services are subject to adjustment based on changes in Ridgekeep’s underlying technology costs, including LLM provider fees, STT and TTS processing costs, tool execution and action costs, telephony carrier rates, and other variable per-minute input costs. Ridgekeep will provide a minimum of 30 days’ written notice prior to any standard Overage Rate increase. In the event of a material, sudden, and unforeseeable increase in underlying technology costs, Ridgekeep may implement an emergency rate adjustment with a minimum of 14 days’ written notice. Ridgekeep will provide documentation of the relevant cost increase upon written request. Standard rate increases are limited to a maximum of twice per calendar year. Clients who do not accept an updated rate may cancel under Section 8, subject to the applicable notice period.

7.6 Payment Terms

Setup fees are due and payable upon execution of the applicable Service Order, prior to onboarding. Monthly subscription fees are billed in advance on a recurring cycle. Overage charges are billed in arrears at the end of each billing cycle. All amounts are due upon receipt of invoice. Ridgekeep reserves the right to suspend Services without liability for non-payment.

7.7 Billing Disputes

The Client must notify Ridgekeep in writing at billing@ridgekeep.comof any good-faith dispute regarding a specific invoice within 30 calendar days of the invoice date. Invoices not disputed in writing within this period are deemed accepted and the right to dispute is permanently waived. Dispute of an invoice does not suspend the Client’s obligation to pay undisputed amounts.

7.8 Late Payments

Amounts not paid when due are subject to a late fee of 1.5% per month (or the maximum permitted by applicable law) on the outstanding balance. Ridgekeep reserves the right to suspend or terminate Services for accounts 15 or more days past due, without prejudice to any other remedies.

7.9 Taxes

Clients are responsible for all applicable taxes, levies, or duties arising from the Services, excluding taxes based solely on Ridgekeep’s net income. Ridgekeep may add applicable taxes to invoices where required by law.

7.10 General Price Changes

Ridgekeep may adjust monthly subscription pricing with a minimum of 30 days’ written notice. Continued use following the notice period constitutes acceptance.

8. Cancellation Policy and Notice Requirements

8.1 Client-Initiated Cancellation

Clients may cancel Services by providing written notice to legal@ridgekeep.com. The default notice period is sixty (60) calendar days from the date written notice is received and acknowledged by Ridgekeep. Monthly fees and applicable Overage charges continue to accrue during the notice period. No exception to the 60-day notice period exists except where Ridgekeep has expressly confirmed a shorter period in a separate written instrument signed by an authorized officer of Ridgekeep. Such exceptions are granted solely at Ridgekeep’s discretion on a case-by-case basis and create no precedent.

8.2 Effect of Cancellation

Upon the expiration of the notice period, access to Services is deactivated. Upon written request submitted before the cancellation effective date, Ridgekeep will provide a final data export in a format reasonably determined by Ridgekeep. No partial-month refunds will be issued.

8.3 Cancellation and the Performance Guarantee

Client-initiated cancellation prior to the achievement of 15 Verified Booked Jobs nullifies the Performance Guarantee entirely. No compensation, extension, or alternative remedy applies.

9. Termination by Ridgekeep

9.1 Right to Terminate

Ridgekeep reserves the absolute right to terminate, suspend, limit, or discontinue Services, in whole or in part, at any time, with or without cause, and with or without advance notice, at its sole discretion. Grounds include but are not limited to: material breach; non-payment; abusive or harmful client conduct; fraudulent or unlawful activity; interference with platform infrastructure; actions creating legal or reputational risk; or any other circumstance Ridgekeep determines warrants termination.

9.2 Effect of Termination

Upon Ridgekeep-initiated termination, access is immediately revoked. No data export, transition period, or remediation is owed. No refunds of any fees paid are issued. Any active Performance Guarantee is immediately nullified.

9.3 Survival

The following provisions survive any termination or expiration: Sections 10 (No Refund Policy), 14 (Intellectual Property), 15 (Confidentiality), 16 (Limitation of Liability), 18 (Indemnification), 19 (Non-Solicitation), 20 (Non-Disparagement), 21 (Statute of Limitations), 22 (Governing Law), and 25 (Legal Notices).

10. Performance Guarantee

10.1 Nature of the Guarantee

The Ridgekeep Performance Guarantee is a results-based performance commitment — not a satisfaction guarantee, service level agreement, or warranty. It applies exclusively to inbound AI Dispatcher services and is available only to Clients whose accounts are in good standing throughout the Measurement Window.

10.2 Definition of a Verified Booked Job

A “Verified Booked Job” is an appointment satisfying all of the following simultaneously:

• The call was received and handled exclusively by the Ridgekeep AI Dispatcher;
• The AI Dispatcher created a confirmed appointment record in the Client’s designated CRM including confirmed appointment date/time and the End Customer’s verifiable name and contact information;
• The End Customer provided a valid name and at least one contact method (phone or email) during the call;
• The appointment is not a duplicate of an existing active booking for the same End Customer within the preceding 30 days; and
• The appointment is not for a service type excluded in the Client’s Service Order.

Ridgekeep’s call logs and CRM records are the sole authoritative source for verification. In a good-faith dispute, the Client may submit documentary evidence for Ridgekeep’s review. Ridgekeep’s determination is final and binding.

10.3 Guarantee Terms

Ridgekeep guarantees the AI Dispatcher will generate a minimum of fifteen (15) Verified Booked Jobs within the first sixty (60) calendar days following go-live (the “Measurement Window”). If not achieved, Ridgekeep will continue Services at no additional monthly charge until fifteen (15) cumulative Verified Booked Jobs are achieved (the “Free Extension Period”), subject to the cap in Section 10.4.

10.4 Cap on Free Extension Period

The Free Extension Period is capped at six (6) calendar months from the end of the original Measurement Window. If 15 Verified Booked Jobs are not achieved by the end of the cap period, Ridgekeep’s Performance Guarantee obligation is fully discharged with no further compensation, credits, or remedies of any kind owed.

10.5 Conditions That Nullify the Performance Guarantee

• Client-initiated cancellation or termination by Ridgekeep;
• Cessation, dissolution, bankruptcy, sale, or change of control of the Client’s business;
• Failure to maintain a functional CRM integration capable of receiving and logging bookings;
• Client interference with the AI Dispatcher’s ability to receive inbound calls;
• Failure to provide timely feedback or cooperation per Section 11.4;
• Payment not current at any point during the Measurement Window or Free Extension Period;
• Disruption caused by third-party platform failure or client-side integration failure (these pause rather than nullify; see Section 6.5).

10.6 Scope of the Guarantee

The Performance Guarantee covers inbound AI Dispatcher services only. Outbound Services are excluded. The guarantee does not warrant revenue, profitability, ROI, or that booked appointments will be kept, paid, or completed.

11. No Refund Policy

11.1 All Sales Final

All fees paid to Ridgekeep — including setup fees (inbound and outbound), monthly subscription fees, Overage charges, and any other amounts paid — are non-refundable in all circumstances, including cancellation, termination, dissatisfaction, or failure to achieve any business outcome.

11.2 No Cash Equivalent Remedy

Ridgekeep does not offer refunds in cash, credit, or any equivalent form. The Performance Guarantee is the sole and exclusive remedy available in connection with service performance and is expressly in lieu of any refund right.

11.3 Chargebacks

Initiating a chargeback or payment reversal for any Ridgekeep charge made in accordance with these Terms constitutes a material breach. Ridgekeep may immediately suspend Services, pursue collection, and seek damages including attorney’s fees and costs.

12. AI Dispatcher Technology and Call Recording

12.1 Nature of AI Technology

The Ridgekeep AI Dispatcher and Outbound Agents are artificial intelligence voice systems. While Ridgekeep invests substantially in their quality and reliability, AI technology is not infallible. Voice agents may misunderstand caller intent, produce inaccurate responses, or deviate from configured behavior. Ridgekeep does not warrant error-free performance under all conditions.

12.2 AI Operating in Client’s Name

AI services are configured to operate in the Client’s business name. The Client is solely responsible for ensuring all configuration information provided to Ridgekeep — including service descriptions, pricing, availability, and policies — is accurate, current, and lawful. Ridgekeep disclaims all liability for complaints, disputes, or regulatory exposure arising from inaccurate Client-supplied configuration data. The Client’s use of Ridgekeep’s AI services does not imply Ridgekeep endorses the Client’s business.

12.3 Call Recording

All calls are recorded by default. The Client represents and warrants that it has complied with all applicable call recording consent laws in all jurisdictions where it operates. Ridgekeep’s standard greeting includes a recording disclosure, which the Client reviews and approves prior to go-live. Ridgekeep is not liable for any claim arising from the Client’s failure to comply with applicable recording laws.

12.4 Client Feedback Obligations

The Client agrees to promptly notify Ridgekeep of errors, outages, bugs, complaints, or unexpected behavior within 48 hours of awareness; provide accurate and timely updates to configuration information; respond to Ridgekeep’s feedback or configuration requests within 3 business days; and cooperate with diagnostic or remediation processes. Failure to meet these obligations may degrade performance for which Ridgekeep is not responsible and may nullify the Performance Guarantee.

13. Analytics, Tracking, and Marketing Technologies

The Website uses analytics, heatmapping, session recording, and digital marketing and remarketing technologies, including Google Analytics 4, Microsoft Clarity, Meta advertising pixels, Google Ads tags, and Google Tag Manager. By using the Website, you consent to their use. These technologies may collect usage data, enable retargeted advertising, and record anonymized session behavior. For full details and opt-out options, see our Privacy Policy or contact info@ridgekeep.com.

14. Data Processing Agreement

14.1 Scope

Where Ridgekeep processes personal data of End Customers on behalf of the Client, Ridgekeep acts as a data processor and the Client acts as the data controller. The Client retains full responsibility for the lawfulness of collecting and using End Customer data.

14.2 Data Processed

Data processed may include: name and contact information; service request details; appointment records; call recordings and transcripts; and any other information provided by End Customers during calls.

14.3 Processing Obligations

Ridgekeep will: process End Customer data only to provide the Services; implement reasonable technical and organizational security measures; not sell or commercially exploit End Customer data; notify the Client without undue delay of any relevant data breach; and assist the Client in meeting data subject rights obligations to the extent Ridgekeep holds the relevant data.

14.4 Client Data Responsibilities

The Client is solely responsible for: legal basis for collecting End Customer data; required privacy notices to End Customers; handling data subject requests received by the Client; and compliance with all applicable privacy laws in all operating jurisdictions, including applicable US state privacy laws and Canadian privacy legislation.

14.5 Data Retention

Ridgekeep retains End Customer data while the Client’s account is active and for up to 12 months following termination, unless a shorter period is required by law. Upon written request within 30 days of termination, Ridgekeep will provide a data export in a standard format.

14.6 Sub-Processors

Ridgekeep may engage sub-processors (including cloud providers, telephony platforms, AI model providers, and CRM platforms) held to equivalent data protection standards. A list of primary sub-processors is available upon written request to legal@ridgekeep.com.

15. Marketing Claims, Testimonials, and Referral Partners

15.1 Marketing Claims

All statistical claims, performance benchmarks, and projected outcomes referenced in Ridgekeep’s marketing materials — including average job values, call volumes, or setup timelines — are based on historical averages or industry data and are illustrative only. They are not representations, warranties, or guarantees of individual results. Individual results will vary based on market conditions, call volume, CRM readiness, and factors outside Ridgekeep’s control.

15.2 Testimonials and Case Studies

Testimonials and case studies reflect real client experiences but are not typical and do not guarantee future performance. Any testimonials from clients who received incentives will be disclosed in accordance with FTC guidelines. Clients who provide testimonials grant Ridgekeep a perpetual, royalty-free license to use their attributed quotes and business names in marketing materials unless a written opt-out is submitted to legal@ridgekeep.com. This consent may be withdrawn prospectively but does not require removal of previously published materials.

15.3 Affiliate and Referral Partners

Ridgekeep may operate an affiliate or referral partner program governed by a separate Affiliate or Referral Partner Agreement. Ridgekeep is not responsible for representations made by affiliates or referral partners that conflict with Ridgekeep’s official materials. Material referral relationships will be disclosed where required by law. Receipt of a referral does not obligate Ridgekeep to accept a prospective client.

15.4 Forward-Looking Statements

Any statements regarding future features, integrations, or capabilities reflect current intentions only and do not constitute commitments. Ridgekeep disclaims any obligation to achieve outcomes described in forward-looking statements.

16. Intellectual Property

16.1 Ridgekeep Ownership

All rights in the Website, AI Dispatcher technology, Outbound Agent technology, software, algorithms, voice models, training data, workflows, prompts, integrations, branding, and all Ridgekeep-created content are the exclusive property of Ridgekeep LLC or its licensors. No ownership interest is transferred to the Client.

16.2 Limited License

Ridgekeep grants the Client a limited, non-exclusive, non-transferable, revocable license to use the Services solely for internal business operations during the term of the MSA, subject to compliance with these Terms and payment of all fees.

16.3 Client Materials

The Client retains ownership of configuration information provided for AI setup and grants Ridgekeep a limited license to use it solely for delivering the Services.

16.4 Feedback

Feedback or suggestions provided by the Client grant Ridgekeep a perpetual, irrevocable, royalty-free, worldwide license to use such feedback for any purpose without compensation.

16.5 No Reverse Engineering

The Client may not reverse engineer, decompile, copy, modify, or create derivative works from any component of Ridgekeep’s technology or platform. Violation may result in immediate termination and legal action.

17. Confidentiality

“Confidential Information” means any non-public information disclosed in connection with the Services, including pricing, AI configurations, client lists, technical systems, and trade secrets. Each party will hold the other’s Confidential Information in strict confidence, use it only as necessary, and not disclose it without prior written consent. Exclusions apply for information that is publicly available without breach, independently known, lawfully received from a third party, or required to be disclosed by law. Confidentiality obligations survive termination for five (5) years, with trade secrets protected indefinitely while they qualify as such under applicable law.

18. Limitation of Liability and Disclaimers

18.1 Disclaimer of Warranties

18.2 Liability Cap

18.3 Exclusion of Consequential Damages

18.4 Third-Party and AI Limitations

Ridgekeep is not responsible for third-party platform failures or AI errors. The Client assumes full responsibility for monitoring AI performance and implementing supplemental controls where accuracy is critical.

19. Indemnification

The Client agrees to indemnify, defend, and hold harmless Ridgekeep LLC and its members, managers, employees, contractors, agents, successors, and assigns from all claims, liabilities, damages, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising from:

• The Client’s use of the Services, including inbound and outbound calling activity;
• The Client’s breach of these Terms or any MSA;
• Any violation of applicable telemarketing, TCPA, CRTC, or consumer protection laws in connection with the Client’s use of the Services;
• Any End Customer claim arising from the AI Dispatcher’s or Outbound Agent’s handling of a call;
• Inaccurate or incomplete configuration information provided by the Client;
• The Client’s failure to comply with call recording, outbound calling, or data protection laws; or
• Any dispute between the Client and any End Customer or third party.

20. Non-Solicitation and Non-Poaching

20.1 Employees and Contractors

During the term of any MSA and for twenty-four (24) months following its termination or expiration, the Client may not directly or indirectly solicit, recruit, hire, or engage any current or former Ridgekeep employee, contractor, sub-contractor, or agent who became known to the Client through the Services, regardless of who initiates contact.

20.2 Ridgekeep’s Clients

For the same 24-month period, the Client may not directly or indirectly solicit or induce any other Ridgekeep client or prospective client — whose identity became known through the Client’s relationship with Ridgekeep — to terminate or reduce their relationship with Ridgekeep.

20.3 Remedies

Breach of this Section entitles Ridgekeep to injunctive relief without bond, in addition to actual damages including lost revenue, attorney’s fees, and all other remedies available at law or in equity.

21. Non-Disparagement and Defamation

21.1 Non-Disparagement

During the term of the Services and for thirty-six (36) months following termination, the Client will not make any statement — written, oral, online, or otherwise — that disparages, defames, or portrays Ridgekeep, its products, services, or personnel in a false or misleading light, or that is intended or likely to damage Ridgekeep’s reputation or business.

21.2 Defamation

The Client will not make any knowingly false statement of fact about Ridgekeep to any person or entity, including on review platforms, social media, or industry forums. Ridgekeep reserves all rights to pursue legal action for defamation, including damages, retraction, injunctive relief, and attorney’s fees.

21.3 Honest Feedback Permitted

Nothing in this Section prohibits truthful, good-faith feedback or the lawful reporting of potential violations to a government agency.

22. Statute of Limitations

Notwithstanding any longer period permitted by applicable law, any claim by the Client against Ridgekeep — whether in contract, tort, or otherwise — must be brought within the earlier of: (a) one (1) year from the date the Client knew or reasonably should have known of the event giving rise to the claim; or (b) one (1) year from the effective date of termination or expiration of the Client’s MSA. Any claim not brought within this period is permanently time-barred. This shortened limitation period applies to all claims except those that cannot be so limited under mandatory applicable law.

Where Ridgekeep initiates a claim against the Client — including for non-payment, breach of the non-solicitation provisions, breach of the non-disparagement provisions, or unauthorized chargeback — the applicable statute of limitations under Wyoming law applies without shortening.

23. Notice of Claim Requirement

Before initiating any formal legal proceeding against Ridgekeep, the Client must provide written notice to legal@ridgekeep.com describing the nature of the claim and the relief sought. Ridgekeep will have thirty (30) calendar days from receipt of such notice to cure the alleged breach or otherwise respond. This notice and cure period is a condition precedent to the initiation of any legal proceeding. Failure to provide notice and allow the cure period to elapse bars the Client from proceeding.

24. Prohibited Conduct

The following is expressly prohibited and may result in immediate termination and legal action:

• Automated scraping, crawling, or data harvesting from the Website without written consent;
• Unauthorized access to Ridgekeep’s systems, networks, or client data;
• Use of the Services for any unlawful purpose, including fraudulent or deceptive calling practices;
• Transmission of viruses or harmful code;
• Impersonating Ridgekeep or its personnel;
• Using Outbound Services to place calls in violation of applicable law, including to numbers on do-not-call registries; or
• Interfering with the integrity or performance of the Website or Services.

25. Legal Notices and Contact Information

25.1 Contact Channels

• General inquiries: info@ridgekeep.com
• Technical support: support@ridgekeep.com
• Billing inquiries: billing@ridgekeep.com
• Legal notices: legal@ridgekeep.com AND mail to the address in Section 25.2

25.2 Mailing Address

Ridgekeep LLC
4364 Western Center Blvd, Unit #5211
Fort Worth, TX 76137
United States

25.3 Email Required for Legal Notices

All formal legal notices must be delivered by email to legal@ridgekeep.comto be deemed received and effective. Physical mail alone does not constitute valid legal notice. A notice sent by mail only — without a corresponding email — is not effective regardless of delivery confirmation. Email notice is deemed received on the date sent, provided no bounce notification is returned within 24 hours.

26. General Provisions

26.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles. These Terms are written in English, which is the controlling language. Any translation is provided for convenience only.

26.2 Dispute Resolution

Except for claims subject to injunctive relief (including enforcement of Sections 15, 17, 19, 20, and 21) or non-payment claims where expedited relief is sought, all disputes shall be resolved by binding individual arbitration administered by the AAA under its Commercial Arbitration Rules, in Fort Worth, Texas (or by videoconference). All disputes must be pursued on an individual basis. CLASS ACTIONS, CLASS ARBITRATIONS, AND REPRESENTATIVE ACTIONS ARE PROHIBITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. For non-arbitrated matters, the parties submit to the exclusive jurisdiction of courts in Tarrant County, Texas.

26.3 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified. The remainder of these Terms continues in full force and effect.

26.4 Waiver

No failure or delay by Ridgekeep in exercising any right constitutes a waiver. No partial exercise prevents further exercise of that or any other right.

26.5 Assignment

The Client may not assign these Terms without Ridgekeep’s prior written consent. Ridgekeep may assign these Terms in connection with a merger, acquisition, or sale of assets without consent.

26.6 No Third-Party Beneficiaries

These Terms do not confer any rights or remedies on any person or entity other than Ridgekeep and the Client. End Customers and other third parties have no rights under these Terms.

26.7 No Agency or Partnership

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship. The Client is an independent business and is solely responsible for its own employees, compliance obligations, tax filings, and operational decisions. Neither party has authority to bind the other.

26.8 Electronic Acceptance

Electronic acceptance of these Terms — including clicking “I agree,” submitting a booking form, or executing an MSA electronically — is legally binding to the same extent as a handwritten signature.

26.9 Entire Agreement

These Terms, together with the MSA, Service Order, and Privacy Policy, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior communications, representations, or agreements.

27. Modifications to These Terms

Ridgekeep reserves the right to modify these Terms at any time. Material changes will be posted on the Website with a revised “Last Updated” date. Active Clients will also receive notice by email. Changes are effective upon posting. Continued use of the Website or Services after the effective date constitutes acceptance. If you do not agree, you must provide cancellation notice per Section 8.

© Ridgekeep LLC. All Rights Reserved.